We will process your order within 3 working days. You can track your package step by step directly on our website.
Italy: 5 business days
Rest of the EU: 5 to 12 business days

We understand that finding the right product for you or your pet isn't always easy — that's why we offer free returns and exchanges within 14 days of delivery!
We're happy to accept returns or exchanges within 14 days, as long as the items are unused, unwashed, with original tags attached, free of odors, stains, or pet hair, and in a condition suitable for resale.

To initiate a return or exchange, simply email us at support@pawcharge .it with your order number. Our customer service team will be happy to assist you. We respond to all inquiries within 24 hours, Monday to Friday, from 9:00 AM to 9:00 PM.